Items are shipped out via USPS Priority Mail. This method is very reliable and allows for speedy delivery. After placing an order, it will be packed within 3 days and packages are delivered within 3-5 business days. Priority Mail shipping costs start around $9.00 for small packages and the price increases based on the size of your order.
There are times when packages can be misdelivered or go missing due to package theft. If the tracking shows your package was delivered and you did not receive your package, we cannot file a claim with the USPS. As a result, we will not be able to refund or replace your purchase.
Please be aware that candles, body butters, and sugar scrubs are trickier to ship in the summer. During the hotter months, we take extra precautions when it comes to these items and they will be shipped via USPS Priority mail in a thermal mailer along with an ice pack. Also, in the hotter months we will ship out Monday through Thursday only to prevent the products from sitting in a warehouse on Sunday. Please keep track of the shipment during this time to ensure the package is not sitting in the heat for prolonged periods. We try our very best to get the products to you in good condition and we are not responsible for any melted items during this time.